Contact Us – Softer Me

Contact Us


Our accounts/live chat is monitored from 8am-9pm GMT. We aim to respond to all customer enquiries as quickly as possible, but the below turnaround times can be used as a guide:

Live chat: 1-3 minutes

Social Media: 1-2 hours

Emails: Within 24 hours

For queries about current or previous orders or any other questions, please contact us at