Returns – Softer Me

Returns

Results will vary greatly from person to person, due to several factors including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. We here at Softer Me are confident that you will achieve some amazing results at home, but if not, we do offer a 90-day money back guarantee so you can get smooth, hairless and rejuvenated skin for ease of mine! Read more about it here:

Softer Me has a 12-month product warranty for anything that may go wrong with your handset.

If your product is defective and you require a replacement, simply follow these instructions:

  1. Record a clear video of the defect
  2. Email info@softerme.co.uk with a sentence about the defect and your video attached
  3. Once approved, please send back your product as directed with all contents it came with. Including power adaptor, device and instruction manual and warranty card.
  4. A replacement for your product will be processed once we have received the defective one.

*Replacements will be sent out via express shipping: (UK Parcel Force 1-2 business days), International (2-3 business days).

You have 12 months from the date ordered, to process a warranty application with Softer Me. 

Applications that do not meet these criteria will not be approved for a return.

To return your product, you should mail your product to: 40 Dorset Road, London, SE9 4QS

Returns will be processed within 1-2 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned .

We do not accept order cancellations for change of mind, however, all policies are in line with local consumer laws around returns.